Combining the best in both inbound and outbound SMS marketing, our services help you get paid on time, decreasing your debtor days.
Whether it be sending messages to advise when customer payments are due, or allowing customers to text in to arrange a call back for you to collect payment; our SMS services improve both customer satisfaction and your collections processes.
Our SMS Broadcast service is also a very powerful tool to support your promotional activity. Use it to push special offers, new products, or to promote your events. Our SMS Marketing service adds further value by dealing with inbound messages from customers and capturing their details. This will allow you to market to them in the future and deal with any current requests they have promptly.
Following any interaction with your agents, our SMS Survey service completes an impeccable customer experience and can help shape the future of your collections processes by highlighting potential areas for improvement.
By obtaining crucial feedback from callers regarding their experience, you can fine tune your operation to encourage more customers to keep on top of their payments moving forward.
Design your own surveys from beginning to end. From the questions asked and the feedback they collect, to the branding and appearance of the questions themselves. This bespoke service adds a touch of real professionalism to your customer care.
Outside the box SMS services from PayTel Solutions – more than just collections, we’re your complete communications partner.