Our sophisticated inbound call handling solutions can be deployed to your live agent inbound payment service. Whether you choose a queue, a multi-level call flow or a simple call connection service, we’ve got a solution to integrate perfectly with your current system.
Our expert in-house development team can also work with you to design a service, bespoke to your particular needs, if required. The choice is yours.
All calls are secure. Neither your agents nor any existing call recording equipment is able to access sensitive card data.
Agents collect and verify payment information using a virtual terminal. Live Agent Inbound integrates directly with your bank account to process payments before confirming to your agents that payments are successful. After any transaction, all sensitive information processed by the system is destroyed.
Agents can advise your customers on the payment status along with the payment authorisation code. Your agents can then complete their calls as normal.
Call us on 0333 202 1555 now to discover how Live Agent can help your business today.
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