Management > Online Portal
Each service has its own setup and management pages in the online portal. We’ll always set up new services for you which you can then manage as you move forward. You’ll always have complete freedom to make changes yourself whenever you want to.
Set up, manage and add new agents to your team quickly and easily with live agent services, so you’ll always be able to meet demand at short notice.
Monitor agents from the web portal. Listen to and download call recordings to identify training requirements or to handle customer disputes – you’ll ensure great customer service.
Look at call reports to help determine agent-working hours and quickly contact our Support Helpdesk if you need assistance.
Take action whenever you need to do so using the online portal.